Frequently Asked Questions

What does Mystic Cards sell?

Mystic Cards sells trading cards, TCG products, collectible cards, sealed products, and related collectibles.

Are your products authentic?

We aim to provide genuine products and accurate product information. Product details and condition information are provided on the relevant product listing where applicable.

Where do you ship?

We currently offer standard shipping within the United Kingdom.

How long does delivery take?

Our standard delivery estimate is 3–5 business days.

Delivery times are estimates and may be affected by courier delays, public holidays, or circumstances outside our control.

Is shipping free?

Yes. Our current standard UK shipping service is free.

Can I track my order?

Where tracking is available, tracking information will be provided after your order has been dispatched.

If you have not received your tracking information or need help with your order, please contact us with your order number.

Can I cancel my order?

If your order has not yet been dispatched, contact us as soon as possible and we will make reasonable efforts to cancel it.

If your order has already been dispatched, please follow our Return & Refund Policy.

Do you accept returns?

Yes. Eligible online purchases can generally be cancelled within 14 days of receiving the goods, subject to applicable law and any applicable exceptions.

Please see our Return & Refund Policy for full details.

What if my order arrives damaged?

Please contact us as soon as possible with your order number and photographs of the damaged package and product.

We will review the issue and provide an appropriate solution in accordance with applicable law.

What if I receive the wrong product?

Contact us as soon as possible with your order number and details of the item received. We will investigate the issue and help resolve it.

How can I contact Mystic Cards?

You can contact us by email at valverdealien08@gmail.com or by phone at +44 2038072181.

You can also use our Contact Us page.