Return & Refund Policy

Last updated: 27 September 2026

At Mystic Cards, we want our customers to have a clear and straightforward shopping experience.

14-Day Returns

You have the right to cancel your online order within 14 days of receiving your goods, without giving a reason, subject to applicable law and the exceptions described below.

If you wish to cancel your order, please contact us within 14 days of receiving your order.

After notifying us, you must return the goods within 14 days.

To request a return, please contact:

Email: valverdealien08@gmail.com
Phone: +44 2038072181

Please provide your order number and the items you wish to return.

Return Conditions

Returned products should be in their original condition.

For trading cards, sealed products and collectibles, products should remain unused and undamaged. Where applicable, sealed products should remain sealed.

We may reduce a refund where the value of the goods has been reduced because the goods were handled beyond what is reasonably necessary to inspect their nature, characteristics and functioning.

Non-Returnable Items

Certain products may not be eligible for cancellation where an applicable legal exception applies, including products that are personalised or other goods that cannot legally be returned.

If a product is not eligible for return, this will be stated on the relevant product page where applicable.

Return Shipping Costs

If you cancel an order because you have changed your mind, you are responsible for the direct cost of returning the goods, unless we have agreed otherwise.

If the item is faulty, damaged, incorrect, or not as described, please contact us. We will review the issue and provide an appropriate remedy in accordance with applicable law.

Refunds

Once we receive the returned goods, we will inspect them and process the refund where applicable.

Refunds will normally be made using the original payment method.

Where a refund is due, we will refund the applicable standard delivery cost. Any additional amount paid for an upgraded delivery service may not be refundable beyond the standard delivery cost.

We will process refunds within the timeframe required by applicable law.

Order Cancellation Before Dispatch

If you want to cancel an order before it has been dispatched, please contact us as soon as possible.

If the order has not yet been fulfilled, we will make reasonable efforts to cancel it.

If the order has already been dispatched, you may use the applicable cancellation and return process described above.

Damaged or Incorrect Orders

If you receive a damaged, faulty, incorrect, or substantially different product, please contact us as soon as possible.

Please provide your order number and photographs where appropriate so that we can investigate the issue.

Contact

Mystic Cards

12 Throgmorton Avenue
London, EC2N 2DL
United Kingdom

Email: valverdealien08@gmail.com
Phone: +44 2038072181